Your higher education provider can provide you with information on enrolments, tuition fees, withdrawals, census dates, obtaining FEE-HELP assistance and re-crediting of your FEE-HELP balance.
Your higher education provider is required to have a grievance procedure for dealing with student complaints relating to academic and non-academic matters. If you have a complaint or grievance about an academic or other matter, you should contact your higher education provider and ask for details of the relevant grievance procedure.