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You are here: FEE-HELP Information 2007 online booklet > Repayment of HELP loans > Where can I get information on my accumulated HELP debt?

Where can I get information on my accumulated HELP debt?


The Tax Office will send you an information statement in June each year if you have been incurring debts or making payments to your account in the previous 15 months. If no activity, other than indexation, has occurred, you will not be issued with an information statement.

Your information statement is sent to the latest postal address shown on Tax Office records. If your postal address changes, you must notify the Tax Office. The Tax Office can tell you the balance of your account, or provide you with a statement, if you phone the Tax Office on 13 28 61.

To protect the privacy of your information, you must provide the following information before the Tax Office will give you details of your account over the phone.


  • If you have ever lodged an income tax return, you must provide one of the following account identifiers:
    – your tax file number (TFN);
    – your name; or
    – your Australian Business Number (ABN).

You must also provide any three of the following personal identifiers:
– your date of birth;
– your business, residential, postal or email address (one only);
– your financial institution account number;
– details from a Tax Office notice; or
– other identifying details, for example, correct account balance, student identifi cation number, course code, student course code, details of a payment arrangement, or taxable income.These must be verified against your account.

  • If you have never lodged an income tax return, you only need to supply two of the above specific identifiers.


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FEE-HELP information
Topics in this section
When do I start repaying my HELP debt?
How much will my repayments be?
Is interest charged on my debt?
How do I repay my debt if I am a payee under pay as you go (PAYG) withholding?
How do I repay my debt if I am a payer under pay as you go (PAYG) instalments?
What do I do if I disagree with my compulsory repayment?
What happens if I have difficulties making my compulsory repayment?
Can I make voluntary repayments?
Can I get a bonus for voluntary repayments?
Are my repayments tax deductible?
What happens to my debt if I die?
What happens to my debt if I go bankrupt?
Information for students who have incurred a HECS-HELP, FEE-HELP or OS-HELP debt
Information for students with a HECS, PELS, OLDPS, or BOTPLS debt incurred before 2005


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