After the census date for your unit of study, your provider(s) will send you a Commonwealth Assistance Notice (CAN) for that unit. This notice will provide you with information on your FEE-HELP debt for that unit, including any loan fee you may have incurred for that unit. The notice may cover more than one unit.
Your notice will enable you to check if the calculation of your FEE-HELP debt for the units covered by the notice is correct.
If you believe the notice is incorrect, you should give your provider a written request asking for the notice to be corrected. You should identify the matters in the notice that you believe are not correct and specify why you believe they are incorrect. You should give your request to the appropriate officer of your provider within 14 days of the date of your CAN.