You should keep a record of all Commonwealth Assistance Notices that are sent to you. You need to be aware of the total amount of tuition fees that have been paid on your behalf using FEE-HELP. Your FEE-HELP balance is the amount of the FEE-HELP limit less the amount of loan for tuition fees you have received using FEE-HELP.
It is your responsibility to be aware of your FEE-HELP balance.
You must advise your provider if your FEE-HELP balance is less than the tuition fees you are required to pay to your provider. If you enrol in a unit of study and the tuition fee exceeds your FEE-HELP balance, you will receive FEE-HELP assistance only for an amount equal to your FEE-HELP balance. You will need to pay the remainder of your tuition fee up-front to your provider. If you do not do this, your provider may cancel your enrolment as some of your tuition fees will remain unpaid.
Students are able to access the myUniassist website, for a summary of their personal details regarding Higher Education Loan Programme (HELP) assistance. Using their CHESSN (see Information on CHESSN and the Higher Education Information Management System (HEIMS)) and other personal identifying data, students can view their FEE-HELP usage and most recently recorded balance, and liabilities under HELP as reported to DEEWR by their higher education provider/s.
For further information contact the student enquiry line on 1800 020 108.
The Going to Uni website is maintained by DEEWR. Information is updated as it is received from your higher education provider and processed by DEEWR. There is a time lag between the census date and the date when your provider reports information to DEEWR and is processed by DEEWR. You will need to take into account any units you have enrolled in and have not yet been reported to or processed by DEEWR when calculating your FEE-HELP balance.
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