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You are here: Information for Commonwealth supported students 2007 online booklet > Repaying your HECS-HELP debt > Where can I get information on my HELP account?

Where can I get information on my HELP account?


The Tax Office will send you an information statement in June each year if you have been incurring debts or making payments to your account in the previous 15 months.  If no activity, other than indexation, has occurred, you will not be issued with an information statement.

Your information statement is sent to the latest postal address shown on Tax Office records.  If your postal address changes, you must notify the Tax Office.  The Tax Office can tell you the balance of your account, or provide you with a statement, if you phone the Tax Office on 13 28 61.

To protect the privacy of your information, you must provide the following information before the Tax Office will give you details of your account over the phone.

  • If you have ever lodged an income tax return, you must provide one of the following account identifiers:
    • your tax file number (TFN);
    • your name; or
    • your Australian Business Number (ABN).

You must also provide any three of the following personal identifiers:

    • your date of birth;
    • your business, residential, postal or email address (one only);
    • your financial institution account number;
    • ­details from a Tax Office notice; or
    • other identifying details – for example, correct account balance, student identification number, course code, details of a payment arrangement, or taxable income.  These must be verified against your account.

  • If you have never lodged an income tax return, you need to supply only two of the above specific identifiers.


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Information for Commonwealth supported students
Topics in this section
When do I start repaying my HECS-HELP debt?
How much will my repayments be?
Is interest charged on my debt?
How do I repay my debt if I am a payee under pay as you go (PAYG) withholding?
How do I repay my debt if I am a payer under pay as you go (PAYG) instalments?
What do I do if I disagree with my compulsory repayment?
What happens if I have difficulties making my compulsory repayment?
Can I make voluntary repayments?
Can I get a bonus for voluntary repayments?
Are repayments tax deductible?
What happens to my debt if I die?
What happens to my debt if I go bankrupt?


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