Questions, feedback, contacts

Your higher education provider can give you information on entrance requirements, enrolments, withdrawals, paying your student contribution amount up-front, obtaining HELP assistance and tuition fees. Contact details are available from higher education providers at a glance.

 

Department of Education, Employment and Workplace Relations (DEEWR)

The Department of Education, Employment and Workplace Relations (DEEWR) can provide general information on Commonwealth supported places, assistance under HELP, and the Commonwealth Higher Education Student Support Number (CHESSN).

• Log in to myUniAssist for the balance of your entitlements.
• Visit the Course Finder.
• Check the Frequently Asked Questions page.
• Check the Glossary for the meaning of the terms we've used on this website.
• Submit an enquiry through the Student Enquiry Form.
• Contact the Student Enquiry Line on:
  • 1800 020 108
  • Text Telephone for the hearing impaired (TTY):- 1800 554 609
  • International callers +61 3 8341 3615
  • Fax 1300 367 806

Tax Office (ATO)

The Tax Office can explain what happens once you have a HELP debt, including how compulsory repayments are calculated and how indexation works.

• Visit the Tax Office website at www.ato.gov.au
• Read the booklet, Repaying your HELP debt in 2008-09 available from the Tax Office website under ‘Booklets and Publications’.  Or, request a copy by calling 1300 720 092.
• Call the Personal Tax Infoline for general tax information on 13 28 61.  Have your tax file number handy.
• Call the Higher Education Loan Accounts Unit (HELA) for specific queries on your account on 1300 650 225. Have your tax file number handy.
• For international callers - phone: +61 2 6216 1111 and ask for the Higher Education Loan Accounts (HELA) Unit or fax: +61 2 6216 2836.
• Write to the Tax Office:

Australian Taxation Office
PO Box 1032
ALBURY NSW 2640